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Returns & Refunds Policy & Information


Changed your mind?

If there is nothing wrong with your purchase but you change your mind, returns are accepted. To return an item, the original purchaser needs to contact us via email within 14 days of receiving the item. This email must include contact details and the original order number. The item need to be sent back to our London office - this can either be organised by the purchaser or can be arranged by us using our pre-negotiated courier services. 

Once we have recieved the item and confirmed that is it unused, we will issue a full refund Full refunds will be given (including shipping) provided that the customer organises the cost of return. If the customer wishes to use our courier services, then refunds will be made minus the cost of the collection. Refunds will be issued with 14 days of reciept of unused resaleable goods.

 

All the consumer rights under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply. 

 


Manufacturing defect?

The customer is solely responsible for checking any items / goods upon receipt of their order. If there is a manufacturing defect to any item or it arrives damaged the customer must contact us within 14 days via email explaining what is wrong with the item, including a contact number and original order number.

If there is a manufacturing defect or the item was damaged in transit, we will organise and pay for courier collection.

Before we can do this, we need the customer to take a picture of the problem and email it to us so that we can confirm the manufacturing defect. If the customer will not supply a picture then they will need to organise the return of the item at their own expense and that shipping cost will not be refunded by Bell Tent UK. In the unlikely event that the suspected fault cannot be photographed, Bell Tent UK must be informed of this situation when the customer is asked to provide photographic evidence, and this situation will be negotiated between Bell Tent UK and the customer. If this is agreed, Bell Tent UK will take back the item and test for the fault themselves. If a fault is found Bell Tent UK will reimburse the cost of retur shipping, however if no fault is found, Bell Tent UK will not reimburse the return cost and the item will be again returned to the customer at the customer's own expense.


Returns conditions

Once a return or a repair has been agreed it is up to you to make sure it arrives back to us in the best possible condition. Please use its original packaging if you do not still have access to this you will need to source suitable packaging that will survive the transportation back to us.

If you cannot source efficient packaging give us a call in the office 07830355993 and we can advise you. It is vital that you include your customer returns form with your package so that that your return is easily identifiable.

Items must be returned to us bone dry and in the best condition they can be in. Under no circumstances will we accept wet and mouldy returned tents.


12 Month Manufacturing Warranty

The tents come with insured shipping and a 12 month manufacturer's guarantee against manufacturing defects. Please note: this guarantee covers manufacturing issues (such as bad stitching and water-proofing), but it is not a blanket insurance policy against damage caused by wear and tear or adverse weather conditions, such as high wind. Poles bending in high winds are not a warranty issue and replacements can be purchased from us from £25, plus shipping costs.


Inflatable Mattresses

Please note: It is recommended that you inflate any mattress for a 'test' evening before you wish to use it. Our manufacturing warranty covers manufacturing faults such as faulty stitching, seams or valves, but does not cover signs of misuse or wear and tear. Due to the nature of inflatable mattresses, if after the first test night no fault is found, the item is deemed to be fit for purpose and no refund will be given. Please keep hold of your transparent, self-adhesive repair patches that come with your mattress!

In the unlikely event of a puncture, we recommend:


Returns From Outside The UK

We sell all over the world and do our best to provide the best support we can. If there is a return from anywhere outside the UK, the excess shipping will need to be paid for by the customer. If there is a manufacturing defect we will look at every case on its own merits. However, for example if a main pole is damaged during a storm and the customer is based in Australia, whatever the outcome on the replacement of the part (warranty or not), the buyer is responsible for the excess shipping outside the UK.


We aim to provide a high level of customer support and service, so if in doubt drop us a line via email to info@belltent.co.uk or on 07830 355 993

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Bell Tent UK © 2006 - 2017
Camping with Soul Ltd, trading as Bell Tent UK
Registered office: Unit 10 College Fields, Prince Georges Road, Colliers Wood, London, SW19 2PT
Company Registration Number: 08292276
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