Returns & Refunds Policy & Information

Changed your mind?

If there is nothing wrong with your purchase but you change your mind returns are accepted with shipping both ways at the buyer’s expense. The buyer will need to contact us via email within 14 days of receiving the item stating why they no longer wish to keep the item, and including their contact details and original order number. 
The items need to be sent back to our London office - this can either be organised by the buyer or we can do it on their behalf using our shipper as we get very good rates. Once back we will check the item and once we have ascertained it is unused and fit for resale the buyer will be refunded the value of the item minus the shipping both ways.
 

Manufacturing Defect?

The customer is solely responsible for checking any items / goods upon receipt of their order.
If there is a manufacturing defect to any item or it arrives damaged the buyer must contact us within 14 days via email explaining what is wrong with the item and supply us with a contact number and original order number. If it is a manufacturing defect or the item damaged in transit, we are happy to send our courier to collect and pay for that collection but to do this we need the buyer to take a picture of the problem and email it to us so we know if the problem is a manufacturing defect before investing in the expensive return of the item. If the buyer will not supply a picture then they will need to organise the return of the item at their own expense and that shipping cost will not be refunded by Bell Tent UK. In the unlikely event that the suspected fault is ‘unphotographable’, Bell Tent UK must be informed of this situation when the customer is asked to provide photographic evidence, and this situation must be agreed by Bell Tent UK. If this is agreed, Bell Tent UK will take back the item and test for the fault themselves. If a fault is found Bell Tent UK will reimburse the cost of return, however if no fault is found, Bell Tent UK will not reimburse the return cost and the item will be returned to the customer at the customer’s own expense.

 

Inflatable Mattresses

Please note:  it is recommended that you inflate both your mattresses for one night before you use them. Our manufacturing warranty covers manufacturing faults such faulty stitching, seams or valves, but does not cover signs of misuse or wear and tear.

Due to the nature of inflatable mattresses, if after the first ‘test’ night, no fault is found, the item is deemed to be fit for purpose and no refund will be given.

Please keep hold of your transparent, self-adhesive repair patches that come with your mattress!

In the unlikely event of a puncture, we recommend:

First - inflating the punctured mattress fully, and listening for the puncture. If you can’t find it, then...
Second - rub soapy water over the suspected area of the inflated mattress and look for the bubbles. If you still don’t have any luck...
Third – put your mattress in a bath and squeeze! Most punctures can be found easily with one of these 3 methods.

12 Month Manufacturing Warranty

The tents come with insured shipping and a 12 month manufacturer's guarantee against manufacturing defects.

Please note: this guarantee covers manufacturing issues (such as bad stitching and water-proofing), it is not a blanket insurance policy against damage caused by wear and tear or adverse weather conditions, such as high wind. Poles bending in high winds are not a warranty issue and replacements can be purchased from us from £25, plus shipping costs.
 

Returns from outside the UK

We sell all over the world and do our best to provide the best support we can. If there is a return from anywhere outside the UK, the excess shipping will need to be paid for by the buyer. If there is a manufacturing defect we will look at every case on its own merits but if something like a main pole gets bent in a storm and you're in Australia, whatever the outcome on the replacement of the part (warranty or not), the buyer is responsible for the excess shipping outside the UK.

We aim to supply a high level of customer support and service, so if in doubt drop us a line via email to info@belltent.co.uk or on 07830 355 993