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FAQ


When can I expect my delivery?

Most of our stock is shipped directly from our warehouse and take 2 – 5 working days however some items are dispatched directly from suppliers and delivery times can vary.
 


Who will deliver my order?

For orders within the UK XDP will deliver your order and for customers outside of the UK we use DHL.
 


How do I track my order?

You will receive an email with tracking details from our couriers letting you know when you should expect your delivery, if you are unable to see their email please check your spam.
 


What happens if I am not in to take a delivery?

All our deliveries require a signature so that nothing is lost. If you are not in for the delivery the courier will leave a card for you to contact them to arrange a re delivery.
 


How do I return my order?

If you have changed your mind or your order is damaged please click here.
 


What does my warranty cover?

Please click here for more details on your warranty.

 


Your question hasn’t been answered?

Please click here for more details on deliveries.

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Bell Tent UK © 2006 - 2017
Camping with Soul Ltd, trading as Bell Tent UK
Registered office: Unit 10 College Fields, Prince Georges Road, Colliers Wood, London, SW19 2PT
Company Registration Number: 08292276