*Please note: for security reasons all first orders paid with by card can only be shipped to a billing address, and orders paid for via Paypal to the confirmed address on the account. If an alternative address is entered when you place your first order, it will still go through but not processed and we will contact you to take another method of payment before we can ship anything (other payment methods include bank transfer and cleared cheque).
Our tents are all shipped individually; we have found that if they are shipped with anything else, that items end up squashed or broken! Mainland UK tent orders are shipped via XDP (signature required), for £10 each. All accessories from our warehouse are shipped with XDP as well, and we will attempt to pack items together as much as possible to save shipping costs.
Why can't I combine shipping on all of my order?
We can combine shipping on some of our items in stock, and not on others. Most of our items come from our warehouse, which we can combine the shipping of (up to 35kg), apart from our tents. Some items come directly from our suppliers so they will be shipped separately. Shipping costs for each directly shipped item can be found on their specific product page. If you order more than one item directly from the supplier, the shipping will be combined on those items, up to a specific weight limit. This will be calculated automatically at the checkout process. We have done our utmost to make sure shipping is as cheap as possible and will continue to do so. We rely on our direct suppliers to let us know when items are out of stock, and update our site when we can.
Please allow around 4-5 working days for delivery, but please call us if you are in a real rush and we'll try to get it to you sooner!
Any order for anywhere other than mainland UK will be quoted at the end of your order, or you can go to the estimated shipping page to get a rough idea as to how much it will come to before you place your order.
Do I need to be in for a delivery?
All our deliveries require a signature so that nothing is lost. The XDP courier will try to deliver the products to your address, and, if no-one is home, will try a neighbour and leave you a card to let you know where your delivery is. If they're unsuccessful, they will leave you a card, and you can call them to arrange another delivery time. If you get stuck just call us on 07830 355 993.
Do we ship abroad?
Yes, we ship abroad with DHL. We don't sell tents to France or Belgium as we have a partner in those territories and can put you in contact with them. We sell and ship all of our other products to these areas however. Our site calculates international shipping for most products to most of the world, but feel free to call or email us with your location and the products you'd like if you have any questions. There are certain products we don't ship internationally due to their size and weight making it not viable. For example coir 1/2 moon matting cannot be folded and so cannot be shipped internationally efficiently. We ship internationally on a 'Delivery At Port' basis, which means that we are responsible for arranging your order to be delivered to a place you specify (most commonly your home address). We are not responsible, however, for effecting customs clearance, and we are not liable for any customs duties or taxes that may be applicable in your country.
Shipping Calculator: Want to work out shipping costs?
We have a really helpful shipping calculator as part of our cart – add the products you’d like, pop in your postcode and it’ll tell you exactly how much your shipping will cost. It will work on international orders too!